25+ years of IT experience and counting…

After meeting his first computer, when he was seven years old, Raffi dove headfirst into his newfound passion. He went on to complete his first degree in Computer and Systems Engineering and then his MBA in Information Systems. For years, he served as an IT support and director for various industries including manufacturing and investment advisory. Eventually, after witnessing a strong need among small to mid-sized financial services firms for comprehensive IT Services, he earned his Certified Information Systems Security Professional (CISSP). After which, he launched a managed IT Services business to serve the financial services sector and companies with other compliance and cybersecurity needs. To say that Raffi understands cybersecurity and IT Services for is an understatement. For over 20 years, he’s been living and breathing financial services firms both as an insider and as a managed services provider (MSP). Though his knowledge is extensive, he’s also known for being personable, diligent and responsive. To stay current on the quickly evolving cybersecurity field, he maintains a membership with both the FBI’s InfraGard and the US Secret Service’s CyberFraud Task Force. When he’s not at work, you’ll find Raffi spending time with his wife and four sons in the great outdoors. Lastly, he’s a member of Rotary International and serves as the President of the Armenian Engineers and Scientists of America’s Northeastern Section.

Aline brings her extensive background in political science and accounting to serve as our CFO. She earned her Bachelor of Science in Political Science with a minor in accounting while working in Sears’ accounting department and after an internship with a Long Island, NY State Assemblyman. Post-college, she managed the office for a leasing company before transitioning to the quality control department at Alliance Capital Management. As the CFO, Aline makes sure that our financial systems remain tidy and on track. When she’s not at work, she enjoys cooking and spending time with her husband and four sons.

Shant’s love for technology led him to study and train as a Computer Programming Analyst. From there his IT support experience grew by leaps and bounds as he served various industries including banks, embassies, hospitals and hotels. Though he can support almost everything, he excels in these core competencies: SharePoint, PMS and POS systems, the Windows environment, and cloud systems. He sets and strives to meet high standards and policies. He’s known for his honesty, discipline, patience and respectfulness. He appreciates hard work and always has a “can do” attitude. He constantly strives to challenge himself to learn new things. Shant likes to spend his free time with his wife and two children and is passionate about personal and professional growth. He also loves to travel internationally to experience different histories, cultures, traditions and customs firsthand.

Born with a knack for tinkering with technology, Vick has spent over two decades honing his skills in the world of computers. His fascination with machines began at an early age when he built his first computer from scraps in 1999. From then on, he dedicated himself to mastering the intricacies of hardware and software. As he grew older, Vick’s interest shifted toward server administration and open-source solutions. He developed a reputation for being able to troubleshoot even the most complex issues with an anything-is-possible attitude. Whether it’s resolving a pesky computer glitch or setting up a new network infrastructure, Vick approaches every problem with a can-do spirit. To stay ahead of the curve in this rapidly evolving field, Vick regularly updates his skills through online courses and hands-on practice. His proficiency extends to programming languages such as HTML, CSS, PHP, and PowerShell. When not working on personal projects or assisting others, Vick is always looking for innovative ways to apply his expertise to real-world challenges.

Emilio has adapted to learn his way around a computer system, and beyond. Coming out of college, he has learned to code programs, play a hand in web development, and managed some software solutions. After obtaining some experience with some user/customer facing positions, Emilio has developed skills that builds bridges between an experience developer and your average everyday user. Always ready to listen and help, Emilio is always looking and ready for the next opportunity to improve another person’s experience and understanding that there is always something new to learn. Currently he is currenting pursuing the Security+ certification and is interested in going down that career path. Outside of work, Emilio has several bucket list items that he is looking to accomplish. He is currently running with the goal to one day complete a New York marathon, have the opportunity to drive around the USA with his wife and lastly to just maybe own a Honda S2000 CR if he is lucky to receive his wife’s blessing on that.

With a background in psychology, Sona developed a deep understanding of human behavior, communication, and problem-solving skills she now uses daily in her role as a Technical Support Coordinator. Along the way, she discovered a passion for technology, working her way into IT through roles that blended both customer-facing support and operational coordination. Through years of experience in service-focused environments, Sona has become skilled at translating technical issues into solutions that make sense to everyday users. She’s known for being approachable, detail-oriented, and committed to delivering a smooth and supportive experience for every client she works with. Outside of work, Sona enjoys spending time with her husband, caring for her beloved dog, and planning their next getaway together. She also finds joy in cooking, playing badminton, and continuing her studies in psychology to stay connected to her roots in understanding people.

Due to her multifaceted background in finance and project management, Suzi is equipped with skills necessary to help businesses and individuals scale up their performance and create value for the world. She brings her strong analytical and research capabilities, results-driven mindset, and proven ability to navigate complex challenges through extensive technical knowledge to serve as the Executive Assistant to CEO. Outside of work, Suzi enjoys spending time with her family and friends, reading books on personal development and psychology, and exploring new cultures through travel.

Josh has an educational background in Information Technology to which he brings his skills in administration, project and multi-media management. Using his communication skills and positive attitude, he helps companies in delivering high-quality, professional, and reliable services to their clients. Also being a quick-learner and highly organized, Josh enjoys doing photography, videography, playing guitar and video games during his free time.