Skip to main content
Colleagues talking during a team meeting

Fully Managed IT Services

Fully Managed IT Services in New Jersey & Bergen County

Your complete IT department for investment firms without in-house IT staff, from our office in Bergen County to firms across New Jersey and New York City.

What is fully managed IT?

Fully managed IT means Triada Networks acts as your entire IT department. For hedge funds, private equity firms, and wealth management firms without in-house IT staff, we provide unlimited helpdesk and server support, proactive monitoring and patching, 24/7 security monitoring, backup and disaster recovery testing, and cloud and vendor management. We provide fully managed IT services to investment firms across New Jersey and New York City from our headquarters in Wyckoff, Bergen County.

A vCIO/vCISO leads quarterly business reviews and annual technology budgeting, so your technology decisions stay tied to your business and your regulatory obligations. If you already have internal IT staff, see co-managed IT.

Last reviewed: October 2026

What Triada Takes Off Your Plate

With fully managed IT, Triada owns your technology day to day, so your team can focus on the firm. Here is what we handle for you.

  • Every support request

    Unlimited helpdesk and server support for your team, Monday through Friday from 9:00 am to 5:00 pm Eastern, with 24x7 helpdesk coverage available in your plan.

  • Security, around the clock

    24/7 monitoring through our Security Operations Center, plus endpoint protection, email security, multi-factor authentication, backups and security awareness training.

  • Infrastructure and cloud

    Performance monitoring, proactive maintenance, automatic patch updates and cloud services management, so you don’t have to worry about licenses or settings.

  • Your vendors

    We manage your additional vendors, including software and hardware providers, internet service, website maintenance, line-of-business applications and phone systems.

  • Policies and documentation

    Policy creation and management, plus documentation of your IT infrastructure, so your firm has the records it needs when an examiner or investor asks.

  • Planning and budget

    Your vCIO/vCISO leads quarterly business reviews and annual technology budgeting, so your technology decisions stay tied to your business and your regulatory obligations.

Check the Questions Below

  • Are you tired of old, unreliable infrastructure?

  • Are you done with waiting hours and days for help from tech support?

  • Are you fed up with worrying about whether you’re meeting your regulatory compliance requirements?

  • Are you stressed out just by thinking about getting audited?

  • Do you need better cybersecurity protections?

If so, you need our fully managed IT Services plan

Schedule a Call

Exam-Ready and Due-Diligence-Ready IT

Schedule a Call

For an investment firm, good IT isn’t only about uptime. It’s about proving your controls work when the SEC or an investor asks. A generalist MSP focuses on helpdesk tickets and standard commercial IT; Triada is built around the compliance layer investment firms also need.

The 2024 amendments to SEC Regulation S-P require an incident response program, notification to affected customers within 30 days of discovering unauthorized access to their information, oversight of service providers, and records retention. Larger firms had to comply by December 3, 2025, and smaller firms by June 3, 2026.

  • Compliance in place, and kept current. We help you put the required policies, incident response plan, vendor oversight and supporting evidence in place, and keep them current for your next exam.
  • A recognized framework. Your program is mapped to the NIST Cybersecurity Framework 2.0, the framework most allocator DDQs and regulators now reference.
  • Faster due diligence answers. We maintain a library of responses mapped to your actual controls, so investor cybersecurity questionnaires can be turned around in days rather than weeks. Your vCISO can also join due diligence calls.
  • An audited partner. Triada is SOC 2 certified.

Schedule a Call

Our plan is built around three core systems

Strategic Technology Management

Gain ongoing visibility and clarity into your IT systems and processes so you can make the best technology decisions for your company’s needs and budget.

  • Ongoing vCIO/vCISO Leadership Virtual Chief Information Officer and Chief Information Security Officer leadership, management and consulting

  • Onboarding tech audit to uncover IT vulnerabilities and develop a plan to address them

  • Regular reporting

    • Monthly reports
    • Quarterly technology business assessments and reviews
    • Annual budget review to reduce configuration creep and to identify any emerging issues

  • Policy creation and management

    • Confirm compliance with industry regulations
    • Combat security threats and manage risks
    • Ensure efficient, effective, and consistent operations

  • Documentation of IT infrastructure to manage projects, track operational tasks and respond quickly during an emergency

  • Management of additional vendors including software/hardware, internet service, website maintenance, line of business (LOB) and phone system.

Cybersecurity Monitoring and Data Protection

Remain secure even as the cyber threat landscape evolves, by having the proper protections in place.

  • Security Monitoring

    • Track and install updates on desktops and servers
    • Dark web password and breach monitoring
    • Event log management to analyze, investigate and address vulnerabilities
    • Ransom/Compliance Warranty

  • Endpoint Security

    • Endpoint Protection using Artificial Intelligence/Machine Learning
    • Application Allow Listing to Prevent unknown applications from launching and causing problems
    • Identify Ransomware before it affects your business using “canary” documents
    • Manage endpoint devices for best protection

  • Network Security

    • Advanced email filtering and encryption
    • Advanced distributed cloud firewall
    • Threat intelligence multi-factor authentication
    • Compliant email archiving

  • Data Protection

    • Cloud systems backup (Office 365)
    • Secure Password Management

  • Cybersecurity Training

    • End User security awareness training
    • Email Phishing testing

Infrastructure Readiness & Performance

Continue your business activities as usual while we keep your infrastructure in shape to enhance your performance.

  • Regular performance monitoring on all your hardware

  • Proactive maintenance to prevent costly down time

  • Automatic patch updates on IT systems

  • Backup and disaster recovery testing to ensure your data is always safe

  • Cloud services management so you don't have to worry about licenses or settings

Helpdesk Support

  • Unlimited server support

  • Unlimited end-user support

  • Software training on common applications including beginning Excel, pivot tables, Word mail merge, how to use Teams, etc., which are accessible via your online Portal

Add-On Services*

Additional services to bolster your plan to meet your unique needs. *Costs not included in the standard plans.

Hardware Upgrade Option

Need Laptops?

Add a hardware upgrade option to your IT plan and you’ll receive new laptops for your team.

Unified Communication (VoIP) Phone Option

Need Phones?

Add VoIP to your IT plan and you’ll receive an affordable, portable and internet-based phone system that scales easily.

Fully Managed IT vs. Hiring In-House IT Staff

Schedule a Call

Hiring in-house

Hiring your first IT employee gets you one person, with one set of skills, who works business hours and takes vacations. When that person leaves, much of what they know about your systems leaves with them.

Fully managed IT

Fully managed IT gives you unlimited helpdesk and server support, a 24/7 Security Operations Center and vCIO/vCISO leadership for a predictable monthly fee, with your IT infrastructure documented so your firm never depends on a single person.

Schedule a Call

Professional seated in an armchair in a bright office

“We look for a couple of things in a business partner, namely reliable service, quick response to IT problems, and with Triada, we’ve got that. When we’ve had difficulties, they’ve answered our questions right away and made sure we got the information we needed. For the price we pay, we’re getting tremendous value from Triada.”

Ben Blinder,

Global Business Development ,
TRI-K Industries

Triada Networks

Managed IT Services Across New Jersey

Triada Networks has provided managed IT services to investment firms since 2008, from our headquarters in Wyckoff, in Bergen County. We support hedge funds, private equity firms and wealth managers throughout New Jersey and across New York City, including Manhattan.

We triage every issue remotely first. When a problem needs hands-on work, such as a hardware failure or a network installation, we send a technician to your office, where your plan includes on-site support, and you receive a report after each visit. Emergency after-hours support is available.

Schedule a Call

Headquarters
637 Wyckoff Ave, Suite 331
Wyckoff, NJ 07481 (Bergen County)
Service area
New Jersey and New York City, including Manhattan
How we support you
Remote first, with on-site visits where your plan includes them
After hours
Emergency support available

FAQ

Fully Managed IT Questions

Contact Us

  • Fully managed IT means Triada acts as your entire IT department. We handle helpdesk support, servers, networks, cloud services, cybersecurity, backups, vendors, and technology planning, so firms without in-house IT staff get the coverage of a full team for a predictable monthly fee.

  • The plan covers three areas. Strategic technology management includes vCIO/vCISO leadership, an onboarding audit, quarterly business reviews, annual budgeting, policies, and documentation. Cybersecurity monitoring and data protection includes 24/7 threat monitoring, endpoint and email security, multi-factor authentication, backups, and security training. Infrastructure readiness includes performance monitoring, patching, backup and disaster recovery testing, and cloud management. Helpdesk and server support are unlimited.

  • It is designed for hedge funds, private equity firms, and wealth management firms that don’t have their own IT staff, or whose operations person currently handles IT on the side. If you already have internal IT people, co-managed IT is usually a better fit.

  • With fully managed IT, Triada is your IT department and owns day-to-day operations. With co-managed IT, your internal IT staff stay in charge, and Triada adds capacity, after-hours coverage, senior engineering, security operations, and compliance support around them.

  • Helpdesk support runs 9:00 am to 5:00 pm Eastern, Monday through Friday, unless your plan includes 24x7 support; automated monitoring runs 24x7x365. We respond to critical (Priority 1) issues within two business hours, significant issues within four, and routine requests within eight. The full priority definitions are in our Service Level Objective.

  • Onboarding starts with a kickoff meeting and an audit of your current environment. A dedicated project manager coordinates access, software deployment, and staff training, with regular checkpoints and a final review once everything is running. We then provide 30 days of enhanced support while your team settles in.

  • Yes, where your plan includes it. We triage every issue remotely first and send a technician on-site only when a problem can’t be resolved remotely, such as a hardware failure or a network installation. You receive a report after each visit.

  • Our headquarters is in Wyckoff, in Bergen County, New Jersey. We provide managed IT services to investment firms throughout New Jersey and across New York City, including Manhattan. Support is delivered remotely first, with on-site visits where your plan includes them.

  • Fully managed IT is a predictable monthly fee. Helpdesk and server support are unlimited, so there are no hourly bills for support requests. Add-on services such as the hardware upgrade option and VoIP phone systems are not included in the standard plan and are priced separately.

Contact Us

Let’s take your financial services to a whole new level together.

Fill out the form to get started.